Neighborhood and Community Services

We are here to help you Group with Elissa

Welcome to the City of Albany Neighborhood Services Department. We are here to help connect you with the services you need. If you are reporting a non-emergency quality of life issue such as potholes, illegal garbage or property overgrowth, please report it directly in See Click Fix. This allows us to get your request to the correct department quickly and ensures that you’ll be updated on the issue’s progress. Please note that See Click Fix should not be used to report Emergency situations nor should it be used to report the majority of non emergency police and fire matters. 

If you don't know where to start, visit the buttons below for more information on how to best connect with the services available to you. 

You are  welcome to contact the Neighborhood Services Department via email, by calling 518-434-CITY or by visiting the City Service Desk at 200 Henry Johnson Boulevard 8:30am-4:30pm Monday - Friday.

Contact us

200 Henry Johnson Blvd.
Albany, NY 12210 (off street parking available) map


Monday-Friday 8:30a-5:00p

Report to SeeClickFixSCF QR Code

  1. Report an Issue See Click Fix

SeeClickFix is an efficient online tool that empowers users to reach the right city department to report non-emergency matters. SeeClickFix is direct, transparent and trackable, and helps city government and residents work together in a timely manner to preserve and promote clean, safe, and healthy communities. SeeClickFix is used for city issues such as the following (see the full listing when you report an issue on the SeeClickFix link on your computer or the SeeClickFix app on your smartphone):

  • Street issues, including potholes, tree issues, sewer back-ups, damaged sidewalks, abandoned cars, snow removal, street cleaning, street signage and non-emergency street light repairs
  • Property maintenance, including code violations, overgrown lots, graffiti, code violations, trash issues such as illegal trash, tree issues, vacant lots and more 

DO NOT use SeeClickFix to report public safety emergencies such as the following, always call 911:

  • suspicious persons or vehicles
  • dirt bikes and ATVs (all-terrain vehicles) on streets
  • abused or attacking dogs
  • loud noises or music that can be heard outside the property boundary or vehicle
  • unlicensed door-to-door solicitors
  • the shooting of guns or illegal fireworks
  • illegal or unpermitted dumping or burning of trash 
  • illegal drug activity
  1. Home Improvement Assistance
  1. Housing & Landlord Tenant Issues
  1. Parking in the City of Albany
  1. Pay Bills
  1. Public Safety
  1. Work for the City of Albany
  1. Community Services (Non-City Services)

Meet our Neighborhood Specialists

  1. Lori Kochanski

    Lori Kochanski

    Neighborhood Specialist
    Phone: 518-419-0381

    Lori says her attitude toward the people she knows and meets in her life is to "treat your neighbor as you want to be treated." She believes in working alongside people to solve civic problems in their lives and in their communities. Lori is passionate about neighborhoods. She is involved in Albany's public libraries, and cares about community gardens and the arts, especially the Albany Barn, where she has a fiber arts studio.

  1. Tabora Marcus

    Tabora Marcus

    Neighborhood Specialist
    Phone: 518-419-2010

    Tabora lives in West Hill and is currently President of the West Hill Neighborhood Association. She has been both a tenant and a landlord in the City, and is committed to neighborhoods that are underserved and working to guide people into home ownership. 

  1. Folake Oyedokun

    Folake Oyedokun

    Neighborhood Specialist
    Phone: 518-419-1402

    Since graduating from SUNY Albany, Folake has gained experience in her community by participating in the FOCUS Churches Breakfast Program and with Mothers Out Front, advocating there for Environmental Justice. She is committed to building more understanding and trust between community members and city officials, helping to better the quality of life in their neighborhoods.

  1. Maribel Ramos Rodriguez

    Maribel Ramos Rodriguez

    Neighborhood Specialist
    Phone: 518-419-1515

    A graduate of SUNY Albany, Maribel has worked at Albany Medical Center connecting patients to needed community resources. And at the Albany College of Pharmacy, she worked to help students find the resources they needed to stay in school. An immigrant from Mexico, she has provided support to her family to help them succeed here, and sees herself now as extending similar support to Albany residents so that they can build neighborhoods that are thriving.