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The original item was published from 11/13/2020 11:49:00 AM to 11/16/2020 12:01:00 PM.

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Posted on: October 7, 2020

[ARCHIVED] The Good Neighbor Handbook

Can I report a non-emergency City issue such as a pothole or an overgrown lot without making a phone call? You can. SeeClickFix is a free and user-friendly mobile app and web tool that allows people to report and track quality-of-life issues and “get things fixed” where they live or work. Constituents can use it to report non-emergency neighborhood issues such as graffiti, potholes, damaged trees, illegal parking, vacant buildings, and illegal trash. With SeeClickFix, people can map the location of an issue, add video or photos, and include comments. City of Albany staff monitors issues, responds to posts, and addresses problems. The communication between constituents and staff is direct, transparent and trackable. SeeClickFix users can monitor their issue or issues in a specific neighborhood with the neighborhood watch feature from the time they are reported until they are addressed. To use the app, go to SeeClickFix or download the SeeClickFix app on your smartphone. Is there a convenient online tool where I can learn about my neighborhood? There is. Search Albany is a powerful resource to get information about your property and neighborhood. It’s an interactive online map that includes web links and data to make it easier to access property information, explore local government, collaborate with partners, and connect with community assets. Search Albany, also known as MapGeo, allows you to click on your property to find out your trash pickup day, access your tax bill, and find the value of your home as well as find contact information for your Common Council Member and Police Neighborhood Engagement Officer. By clicking on the “Themes” buttons, you can find out more about cultural resources as well as locate historic districts, nearby green space, zoning boundaries, neighborhood associations, and more. As a Google-based map, it also helps you to visualize your neighborhood with a street view, get driving directions, click on bus stops for schedules, and create custom maps to share with others.

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