Before her employment with the City, Lisa worked for 20 years in various administrative services positions in the private sector. In 2017, she came to Albany, and during COVID, she launched her own business as a Virtual Assistant, providing a variety of essential administrative services for small businesses. She did everything from administrative work and customer service to media management and marketing. “I see my role as a connector,” Lisa says, “bringing Albany residents to all kinds of resources they need. Often I’m educating them about services they aren’t aware are even available, from quality of life assistance to emergency services.”