Monique serves the public by answering public queries by phone, email, mail, or at the front counter. She also oversees the vacant buildings registry and public assembly permits. "My philosophy is to treat people the way I want to be treated," she says. "People are here for help, and we want them to have a positive experience. If I can make it easier and less stressful, I've done my job."
As well as working two stints in the Department of Buildings and Regulatory Compliance, Monique has worked for the City since 1996 for the City Clerk's Office, the Department of Cultural Affairs, the Department of General Services, and the Department of Assessment.