Harold, known as Van, answers public queries by phone, email, mail, or at the front counter and often sets up schedules for the Code inspectors. He previously worked in the Albany Fire Department, rising to lieutenant over 30 years. "I retired there on a Friday and started here on a Monday," he says. "People come in here with problems. I listen and try to hear them out. Whether it's mice, or leaking water, or whatever, our job is to get someone in there to inspect and begin to correct the problem."
Outside of his day job, Van has an appliance repair business and helps his wife with their two English Springer Spaniels, one of which has won best of breed in competition. "It's like having little kids. You have to teach them what to do."