Customers / Residents
How to Establish a New Connection
The property owner contracts with a licensed plumber for the construction of a new water service. There is a fee to the Albany Water Board for tapping the water main and also a fee for a water meter. These fees vary according to the size of the service. Contact customer service at 518-434-5300 for more information.
Check out helpful information about the variety of ways you can pay your water bill.
The Albany Water Department (AWD) inspects and flushes hydrants throughout the year to ensure that every hydrant performs properly and reliably.
Access and complete our Water Service Account Transfer Form.
This plan has been prepared in accordance with the requirements of State Sanitary Code, Chapter I, Subpart 5-1 Public Water Supplies. In addition, this Emergency Response Plan (ERP) meets applicable federal regulatory requirements for emergency management planning and reporting by satisfying the Public Health Security and Bioterrorism Preparedness and Response Act of 2002 (Public Law 107 -188). A copy of the EPA Guidance Document for complying with this Act has been included in Appendix A1.
Review the water and sewer rates for the City of Albany, and learn more about how they are determined.
Form for any complaint regarding taste, color, smell, that the lab can come and diagnose.
Andrea ScheelyCustomer Service and BillingPhone: 518-434-5300
Water & Water Supply
10 N Enterprise Drive
Albany, NY 12204
10 N Enterprise Drive Albany NY 12204
Phone: 518-434-5300Fax: 518-434-5332
HoursMonday through Friday
8:30 am to 4:30 pm
DispatchFlooding, back-ups, sinkholes, main breaks
EmergencyMidnight to 7:30 am, weekends and holidays